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About

Rob has been writing professionally for 25+ years. Fresh out of graduate school with an M.Sc. in urban planning, he wrote technical reports for an environmental consultancy in Toronto. Eager to explore the world, he moved to Asia, which is where the Wheel of Fortuna showed her hand.

He honed his professional writing chops as a Lonely Planet author, learned the art of simplifying instructions as a teacher, and assembled a digital toolbox as an online content creator and ebook writer.

At the intersection of that experience, Rob comes to technical writing with an ear for plain English communication, a head for breaking down complex operations, and an eye for SaaS documentation that reduces user friction.

Quick find samples: portfolio

• writing samples

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Technical Writing Projects

Technical Writer for CMS Manual

sinorbis (Dec 2018 - present)

Hired by this Australian CMS startup to write a block of how-to articles for the Zendesk help center based on a simple information architecture that I created on Powerpoint. I stayed with the company for 18 months adding new articles. With the bulk of the knowledge base complete, I provide maintenance support for new features.

Technical Writer and Content Creator

Glide.com (Aug 2020 - Present)

This successful startup hired me to scale its help center documentation. Working with an international team, I wrote and edited 80+ Intercom knowledge base articles and produced 20+ explainer videos (write/edit scripts, narrate, record) with Camtasia. With the bulk of the knowledge base complete, I provide maintenance support for new features.

Technical Writer

RevLock (Sept 2021 - Present)

Edit and update exiting user documentation (on Crisp) for this SaaS accounting platform.

Technical Writer

Upmind (Aug 2021 - Present)

Write user documentation for this new e-commerce platform (currently working towards MVP stage). The Phase 1 target, built on Craft CMS, is to complete 50 knowledge base articles.

Technical Writer

Digiteau (July 2021 - Present)

Write user documentation for this new SaaS product - an integrated marketing app that pushes campaigns to multiple channels (currently working towards MVP stage). Create tooltips for key tasks.

Technical Writer

Caregility (July 2021 - Oct 2021)

Updated three user guides (MS docs) for this telehealth services provider.

Technical Writer and Content Creator

CloudAlly (Dec 2021 - Feb 2022)

Wrote a partner guide for CloudAlly resellers which explains how they can create accounts and configure Microsoft backups (Exchange, Groups/Teams, Sharepoint, One Drive) for their clients.

Technical Writer

Flowhaven (Apr 2021 - July 2021)

First technical writer hired by this startup to create how-to instructions for a royalty licensing SaaS app built on Salesforce. Wrote articles on Salesforce Knowledge.

Technical Knowledge Writer

WPBlazer (May 2020 - Mar 2021)

Hired by this WordPress plugin startup to write how-to articles for the brand new knowledge base. The client asked me to stay on and write monthly SEO blog posts about WordPress tools and features.

Knowledge Base Writer

url.live (Oct 2020 - Jan 2021)

Hired by this British Columbia startup to write and edit knowledge base articles for its one-click calling service. I also wrote and edited email messages for the free trial sales funnel.

Knowledge Base Writer

Contract Hound (Jan 2021)

Hired by this Singapore startup to launch a knowledge base starting with nine articles to support its contract management service.

Knowledge Base Language & Style Reviewer

Test Monitor (Mar - Apr 2020)

Hired to edit instructions for a software testing tool in the Netherlands.

Technical Writer User Guides

Gemini 3 (June - July 2020)

Wrote two user guides for a job sharing platform; one each for teachers and administrators.

Technical Writer User Guides

Tactical Arbitrage (June - July 2020)

Wrote 20+ how-to Intercom articles for this buy-sell platform that helps clients source products for sale on Amazon.

WooCommerce Plugin Guide

WooCommerce Docs (Jan - May 2020)

Wrote a user guide for a plugin that adds Google Merchant Center Customer Reviews.

Knowledge Base Writer

Skeduler (July - Oct 2019)

The first technical writer hired by this job management SaaS startup, I wrote 60+ how-to articles for the WordPress knowledge base platform.